Faqs

Getting Started & Ordering

Frequently Asked Questions

Getting started is simple! Just [sign up for an account] on our website. From your dashboard, you can request a quote or place an order at any time, day or night.

Absolutely. We offer complimentary quotes, usually within minutes. You can either fill out our “Get a Quote” form or reach out to our 24/7 live support team for immediate assistance.

Don’t worry—that’s what we’re here for. If you’re feeling stuck on the technical details of a digitizing or vector project, just hop onto our 24/7 Live Chat. Our experts will walk you through the best options for your specific project.

We are here for you 24/7. While things may move a little slower on the weekends, our team is always monitoring the queue. If you have an urgent weekend request, just let us know and we’ll do our best to prioritize it.

Payments, Rights & Discounts

Frequently Asked Questions

We want to make the checkout process as smooth as possible. We securely accept Visa, MasterCard, Discover, American Express, and PayPal.

100%. Once the final design is delivered and the order is complete, you own the full rights to your files.

We certainly do! We love working on larger projects. Please get in touch with our team directly so we can provide a custom discount tailored to your volume.

Production & Quality Control

Frequently Asked Questions

We work fast to keep your business moving:

  1. Standard: 24 to 48 hours
  2. Rush: 3 to 12 hours
  3. Super Rush: 1 to 3 hours

We don’t leave anything to chance. Every design undergoes a multi-step review:

  1. Initial Review: We analyze your artwork and requirements.
  2. Technical Audit: Our Head Digitizer inspects stitch density, sequencing, trims, and color changes.
  3. The “Sew-Out” Test: We test the design and make adjustments until it’s perfect.
  4. Final Quality Recheck: Our service team ensures every detail matches your request before delivery.

You can check the “Live Status” of your project directly through your account dashboard. For time-sensitive Rush orders, feel free to contact us for a real-time update.

Technical File Support

Frequently Asked Questions

We accept a wide range of formats, including JPG, GIF, BMP, PDF, AI, CDR, and EPS. Pro Tip: The better the artwork, the better the final stitch-out. A clear image with distinct color separations always helps us achieve the best results.

This is usually due to a file size limit (15MB). You can try converting it to a JPEG to reduce the size. If you’re still having trouble, simply email the file to us and we’ll take care of the resizing for you!

We use ZIP files when your order contains multiple formats. On most computers, you can simply double-click the file to open it. If that doesn’t work, we recommend using a free tool like WinZip or 7-Zip to extract your designs.

Yes! We maintain a secure backup of all your completed files within your account panel, so you can re-download them whenever you need.

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